Customer reviews / Testimonials
Customer Reviews are our Lifeblood
The Casper Screens’ Customer Reviews are a source of pride for us because these result in referrals and repeat customers which are over 60% of our business! The Casper Screens team members work with homeowners, designers, contractors and professional small business owners and our customer reviews are extremely important to make sure we are listening to you. Here is a small sampling of what our customers say about us and we look forward to reading about what you have to say!
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Customer Testimonials
Professional Skateboarder Tony Hawk Enjoying His Retractable Screen Door with Casper Screens Owner Kevin Boyd.
I have been wanting a retractable screen door for so long and the flies and mosquitos were out of control this year. I tried to go to Home Depot and buy one and install it myself but it was not the right size and I really wanted it to look good since it was our front door. I called Casper and then had someone installing my screen door the next day! The guy was very nice and also fast! It looks great and we have gotten many compliments. It feels sturdy and had been up over a month and we have had zero issues despite having lots of kids and pets in the house. I would recommend this company for sure
Sheila L
I love my Casper screens. I like that they are lightweight and easy to pull into place. I also love that I can’t even tell there is a screen when I am using it. It’s a delight to look out into my garden with the screen in place.
Lynn O
We are very happy with our Casper screen. It looks great, works very smoothly and are finally allowed to have a cross breeze through our house. We save on AC and enjoy feeling not closed in. Thank you.
Bill and Jan M.
Today I was completely delighted by the level of service and customer support by Casper Disappearing Screens. I ordered a “self-Install” retractable Door two weeks ago. When the shipment arrived on Saturday afternoon , I realized part of the door was damaged & dented. Since we are hosting a Bridal Shower for my future daughter-in-law this Saturday, I was extremely disappointed since I had no time to remedy the situation. I sent Casper a mean email and I received a call directly from someone in their company telling me they would remedy the situation. To my gracious surprise, they sent Dale to my home this Friday morning, a day before the event to build me a brand new frame. Not only did he build a replacement part on site, but he graciously removed the damaged frame and installed the door for me. He is a Pro so he did a much better job than my second install of a Casper Door.
Eventhough this is not my first purchase from Casper, I went from being extremely upset to an extremely delighted customer.
Not only are their retractable screen doors way superior to the retractable doors sold at Home Depot (I’ve replaced 2 of them thus far with Casper), but their customer service is Extremely Amazing!
Carlos
Super easy to install! The self tapping screws are a great addition as I didn’t need to predrill any holes. The provided bit was just a tad too short, so I used an extender to be able to securely sink in the screws on the top rail. I also used Blue Painters Tape to secure 3 corners (top rail, Mag rail and bottom rail) which then allowed me to slide the whole frame into my doorway and set the screws.
Beach Lover
Great Job Dayle. Definitely satisfied with the screen. It feels more sturdy and flush in our French Door. Service was fast and efficient. The follow up with Kyle to rectifying small issue makes a difference. Thank you Casper Screens for being responsive and making it right and definitely do business again in the future. Highly recommend Casper Screens!!!! Thanks again.
Tessagds, La Jolla, CA
I wanted to wait a couple months before I reviewed so that I can get a better feel for the product. We got the retractable screens for our French doors and we couldn’t have been more happier.
The installation was super quick. I was pretty impressed at how fast it was to install and have the screens ready for use. I thought the price of the product was pretty high but I called a couple other companies and Casper screens was the “most affordable”. I put that in quotes because it’s still an investment to get these installed, but I think in the end it is worth it.
Sarah L., San Diego, CA
If you are in the need of a retractable screen door for your home these are your people. Prior to purchase (with no obligation to buy) Barry, our installer answered all my questions and concerns.
The week following install one of my dogs tried running through the new screen door and it functioned exactly the way I was told it would.
We are enjoying the additional air flow through my house now that our temps are getting nicer in Az.
Thanks Barry and Casper Screens.
Mick S., Glendale, AZ
Riley did a great job. Arrived on time, worked fast and was friendly and professional. The fact that he was able to cut the tracks and door to size right in the truck really made all the difference.
The screens themselves work terrifically with my french doors. The ability to move the handle of the screen so that it doesn’t collide with the door handle makes a huge difference.
I highly recommend!
Dale came out and gave us color options and did a great install for a fair price. I had called two other competitors and Casper had the best price and quickest available install date. The door looks great, you can barely see it. Now we have a very nice breeze coming into our home. Thanks Casper Screens!
Linda K., San Diego, CA
I had a neighbor who recently got one of these screens installed. I called for a free consultation and they answered all my questions and even had an example of the screen door. I didn’t realize that he could install it that day and it was installed in about an hour. I got my retractable screen on the front door. Its been a few weeks and I’m thinking about getting another one before summer ends as I am getting good airflow through the door. I enjoy it and would recommend getting a screen, curious to see what happens with my AC bill.
We just had a retractable screen door installed at our back door & I am blown away. Absolutely love it. Riley & Kevin did a great job. They called to advise of their arrival time which was greatly appreciated. They worked fast & very efficient. They quoted approximately 45 minutes to complete the job & it was done in 45 minutes. I would recommend Casper Screens to all my friends & neighbors.
Recently had a disappearing screen door installed at my house in Gilbert Arizona. The entire experience was easy. I called and spoke to a sales representative. During the call he was able to answer all my questions and schedule installation within a week. The service tech showed up answered additional questions I had and went to work. He did an outstanding job making sure the job was done correct.
Very pleased.
Will be calling them to do my other doors as well.
John H., Gilbert, AZ
I HIGHLY recommend Casper screens! We had a great experience when using them. They have fantastic customer service! We were able to get them out to install our screen doors within days of calling them. The installation crew was professional and did a wonderful job. They owner is a really nice guy and very knowledgeable about the screens. We had an issue with one of our screens after it was installed and they fixed it immediately. We couldn’t be happier with Casper Screens and all three of our screen doors!! HIGHLY, HIGHLY recommend them!
Elizabeth C., San Diego, CA
I finally gave in after the summer of En Fuego here in San Diego and was recommended to Casper Screens. I called a few other competitors but after looking at the reviews, comparing prices and getting an overall better comfort level when talking to Casper, I went for it.
I had two screen doors installed, one single panel front door and a double door to my back yard. Two technicians arrived who were very fast, very nice and were in and out quickly. They were very helpful in helping me choose the best screen for my application and also the trim that would look best on my house, I used the bronze in the front which matched my front door and white at the rear doors which matched those doors. This made it so you really don’t see there is a screen installed.
The only thing you need to be aware of is that the screens blend in so well and so clear that sometimes someone can walk through it but fortunately the screens are built tough and it doesn’t hurt the screen, just startles the person who walked through it and makes me laugh… Bottom line if you are trying to decide on these screens it is a no brainer! Casper Screens are a great value and a good company that seems to stand behind their product.